Mission Privacy Notice

Disclaimers Policy and Procedure for Mission Underwriters and Appointed Representative (AR) websites



Welcome to the missionunderwriters.co.uk website terms and conditions for use.

The following terms, referred to as "Website Standard Terms and Conditions”, outlined on this webpage, govern the utilisation of this Website, including all of its pages (collectively referred to as "Website" below). By using this Website, you explicitly acknowledge and accept all the terms and conditions stated herein in their entirety. Should you object to these Website Standard Terms and Conditions, refrain from using this Website. These Terms apply with full force and effect to your usage of this Website.

Use of this site 

While we will make reasonable efforts to ensure the availability of our site and its content, we cannot guarantee uninterrupted, reliable, or error-free access to this site.

It is strictly prohibited to access, use, exploit, extract, screen scrape, publish, distribute, or reproduce any part of the Website without authorisation. The use of bots or other electronic automatons to interact with the Website is also prohibited.

If unauthorised use or interference with access to this Website, misappropriation, misuse, or infringement of our content, Website functionality, appearance, or interference with the identity of our Websites is discovered, we may take legal action to protect our intellectual property rights and the goodwill associated with our trade names and trademarks.

At our sole discretion, we reserve the right to deny users access to our site or any portion of it without notice and refuse service to any user found to be violating these Terms and Conditions.

You are explicitly and strongly prohibited from engaging in any of the following activities (this is not an exhaustive list):

  1. Distributing any content from the Website through any media platform.
  2. Commercialising, sublicensing, or engaging in any other form of profit-making using the Website's content.
  3. Publicly displaying or performing any content found on the Website.
  4. Acting in violation of applicable laws and regulations while using the Website, or engaging in activities that could harm the Website, individuals, or businesses.
  5. Conducting data mining, data harvesting, data extraction, or any similar activities related to the Website or while using the Website.

Exclusion of Liability

The information provided on this Website is for general informational purposes only. While we strive to ensure the accuracy and completeness of the information, we make no representations or warranties of any kind, express or implied, about the accuracy, reliability, suitability, or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose.

Therefore, we expressly exclude any liability for errors or omissions in the information provided on this Website. It is the users' responsibility to verify the information's accuracy and relevance before relying on it. Any reliance you place on such information is strictly at your own risk.

We shall not be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website.

Through this Website, you may be able to link to other websites that are not under our control. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the Website up and running smoothly. However, we take no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control.

No damage arising from use

To the maximum extent permitted by law, Mission Underwriters UK & Europe referred to as “Mission Underwriters” throughout this policy, and its directors, employees, or agents shall not be held liable for any damages arising from or connected to the use of this Website, the information contained therein, or the unavailability of the Website or its content. This limitation of liability is comprehensive and encompasses all types of damages, including but not limited to compensatory, direct, indirect, or consequential damages, loss of data, income, or profit, loss or damage to property, and claims from third parties. However, this limitation shall not exclude or restrict liability in cases of death or personal injury resulting from the negligence of Mission Underwriters, its directors, employees, or agents or in cases of our own fraud or fraudulent misrepresentation.

Intellectual Property

Mission Underwriters and the cheetah logo are the copyright of their respective owners. Logos and get-ups are owned by Mission Underwriters. All other marks, product names, company names, or logos cited herein are the property of or used under licence by Mission Underwriters.

Mission Underwriters does not grant permission to use any marks, get-ups, product names, company names, logos, or titles. Utilising them without permission may infringe upon the rights of the owner.

The copyright for the design, text, graphics, and other materials on the site, as well as their arrangement, belongs to Mission Underwriters or is included with permission from the respective owner. You are permitted to browse this site and electronically copy and print portions of it solely for your personal use. However, any other use of the materials on this site, such as reproduction for purposes other than those mentioned above or alteration, modification, distribution, or republication, is strictly prohibited without prior written permission from Mission Underwriters.

In relation to the intellectual property and material present on this Website, Mission Underwriters hold all rights, which are fully reserved, as per these Terms. Subject to the limitations specified in these Terms, you are granted a restricted license solely for the purpose of viewing the material available on this Website.

Changes to our Website

Periodically, we may make updates and modifications to our Website. Mission Underwriters retains the right to modify the contents of this Website, including these Terms and Conditions, at any time without prior notice. Any revisions to these Terms and Conditions will be posted on this Website. By continuing to use this site after any such changes, you indicate your acceptance and agreement to be bound by the updated Terms and Conditions.

Third party websites

We hold no responsibility for the websites we link to. Our Website may include links to external websites and third-party resources. These links are provided solely for informational purposes, and we do not endorse or approve of the linked websites or the information you may gather from them.

We do not have control over the content of those sites or resources.


This privacy notice is issued by Mission Underwriters together with its subsidiaries (“we”; “us” and “our”) and relates to our use of personal data (referred to as “data”) concerning living persons.

Do we process personal data?

We may process data from the following categories of persons (collectively “Insurance Contacts”):  

  • insured persons, insurance applicants and policyholders (“Insureds”);
  • beneficiaries and other persons named in the insurance policy (“Beneficiaries”);
  • persons filing a claim under an insurance policy (“Claimants”);
  • persons who serve as a witness in light of an insurance claim (“Witness”);
  • and any other person who has had dealings with the Insured in respect of the Insured’s financial interest in their insurance policy.

Additionally, we may process data from the following categories of persons other than Insurance Contacts:  

  • individuals working for one of our business partners (“Business Contacts”);
  • individuals who otherwise interact with us online or offline, for instance by visiting our offices or filing a general request for information via our website (“General Contacts”); and
  • individuals who use and visit our website (“Website Visitors”).

In each case, we respect your privacy rights and your rights as a data subject. We will manage and protect your data accordingly, whilst it is in our hands, in accordance with all applicable data protection legislation and in accordance with this privacy notice. 

Who is the Data Controller?

We are registered with the Information Commissioner’s Office in the UK, as a data controller, under the registration number of ZB456263. We can be contacted at the following address:

Mission Underwriting UK Limited
One Fleet Place

For enquiries relating to how your data is processed, you can contact us at the following address:

How Will We Use Your Data?

We will use data in the normal course of business to:

  • Administer insurance policies.
  • Underwrite insurance policies (including aggregating data with other similar data for actuarial purposes).
  • Handle claims on insurance policies for Claimants.
  • Deal with any complaints that you may have.
  • Verify your identity.
  • Confirm with third parties that you have received insurance cover.
  • Where we have a legal basis to do so; help us to identify and market products that may be of interest to you.
  • Detect and prevent financial crime.

We may use your data, in the course of our business, for the prevention and detection of fraud.  Where we suspect fraud, this may entail:

  • Sharing your data with public bodies including the Police.
  • Undertaking fraud searches.
  • Checking your data against fraud prevention databases.

What is the Purpose of Data Processing?

For persons who are Insurance Contacts; we require to process your data in order to arrange and administer a contract of insurance between the Insured and Accelerant Insurance Europe SA (“the Insurer”).

The legal basis for processing your data are as follows:

  • Processing data is necessary for the arrangement of the insurance contract between the Insured and the Insurer; and the Insurer’s performance of the insurance contract which you will be party to.
  • Processing your data is necessary for our compliance with certain legal obligations (such as the detection and prevention of financial crime).
  • Processing your data is necessary in pursuit of our and the Insurer’s legitimate interests in arranging the Insured’s insurance contract.

How Did We Receive Your Data?

If you are an Insured; we will have received your data from either an insurance broker or insurance customer arranging insurance either on your behalf or on behalf of an Insurer.

On occasion, we may also receive/collect your personal data directly from you, such as when you are a Website Visitor or where you are otherwise in direct contact with us. We may also receive your personal data from the following sources:

  • Persons and companies you are affiliated with or related to including your family members, employer or representative;
  • Credit reference agencies;
  • Reinsurance companies and other third-party insurance companies with whom you have, had, are applying for, or have filed a claim under an insurance policy;
  • Anti-fraud databases (such as Claims and Underwriting Exchange (CUE) and Motor Insurance Anti-Fraud Theft Register (MIAFTR) databases), sanctions lists, court judgements and other public databases;
  • Government agencies (such as the Driver and Vehicle Licensing Agency and HM Revenue and Customs);
  • Open electoral registers and other publicly available registers such as company registers;
  • Supervisory, regulatory and other public authorities;
  • In the event of a claim, third parties including the other party to the claim (claimant/defendant), witnesses, experts (including medical experts), loss adjustors, external counsel, and claims handlers;
  • Service providers such as organisations operating our website; and
  • Other public and non-public sources including information that is publicly available online.

What Types of Data Do We Process?

The data we hold may include:

  • Names
  • Contact details
  • Professional details (occupation; trade, business or profession)
  • Financial details
  • Identification details
  • Special categories of personal data (where permitted under applicable law and carried out in a manner that will be consistent with the regulation).
  • In the case of Website Visitors; IP addresses (for data other than personal data; see our cookie policy).

Will we use Automatic Decision Making or Profiling?

We use a variety of technologies in calculating risk and insurance premiums and to compare insurance risks against industry averages and patters. This is considered profiling and/or automated decision-making and is necessary to enter into a contract with you – to confirm that the premium amount reflects and adequately matches the associated risk – and/or authorised under applicable law. As a result of these profiling activities, you may be offered a different insurance policy and/or premium, or even be refused insurance.

Profiling may also be used by brokers acting on our behalf to assess information relating to you, to identify and have a good understanding of fraud patterns. Where special categories of personal data are relevant, such as medical history or past criminal convictions for certain types of insurance, such special categories of personal data may also be used for profiling. However, in this case we ask for your prior explicit consent unless we can rely on a basis in applicable law to process this data for profiling purposes.

Will Third Parties Receive Your Data? What Are Their Interests?

We share your personal data with other entities within our Group. Employees only have access to and process data where such access and processing is necessary for such employees to performs the tasks and responsibilities allocated to them; with suitable organisational and technical measures being put in place to safeguard this.

We also share your personal data with the following categories of third parties:

  • Our service providers (e.g., IT vendors supporting our information security and technology, external counsel and other legal advisors, consultants, auditors, website and data hosting providers, marketing agencies, accountants, etc.);
  • Governmental authorities including our supervisory regulatory authorities and law enforcement agencies;
  • Business Contacts;
  • Contractors, brokers or financial institutions; and
  • Other third parties (i) upon your request; (ii) to protect and defend our rights and properties; (iii) to detect and/or prevent fraud or money laundering (including Claims and Underwriting Exchange (CUE) and Motor Insurance anti-fraud theft registers; (iv) in the event of a sale, merger or reorganisation of our assets or other restructuring; and/or (v) where we are, or believe in good faith that we are, under a legal obligation to share your data.

How Long Will We Keep Your Data?

Your data will be retained only for as long as is necessary for us to effectively administer your policy of insurance. This means that your data will be retained until claims under your policy are barred; or as long as is necessary to defend against legal claims; or for as long as is required by law; whichever period is the longest.

What Are Your Rights to the Data? 

As a data subject, you have rights with respect to the processing of your personal data under our control as follows:

You may ask us what personal data we process and request copies of such personal data. This is limited to personal data only and does not include commercial data such as underwriting data.

You may ask us to rectify or update personal data that is inaccurate or incomplete.

You may ask us to delete your personal data in certain instances (for example, where the data is no longer necessary for the purpose which it was originally collected or processed; or there is no longer a legitimate interest for us to process the data);

Restriction of processing
Under certain circumstance (such as when you question the accuracy of the personal data we hold on you or the lawfulness of its processing) you may request us to stop processing such data until your request is resolved.

Data portability
in certain cases, you may ask us to send an electronic copy of your personal data directly to you or to another organisation

You may object to any processing of your personal data, including profiling, based on the ground of legitimate interest.

Withdraw Consent
In circumstances where processing of your data is based on consent; of your personal data is based on your consent – you may at any time withdraw your consent however this will not affect any processing we did before withdrawal (this right only applies where consent was the basis of processing your data in the first instance);

Each of the rights set out above are subject to applicable privacy legislation and is not absolute.

In order to exercise the above listed rights, or if you have any complaints about how we process your data; please contact: DPO@missionunderwriters.co.uk

In the event that we are unable to resolve your complaint: You have the right to make a complaint to the Information Commissioner’s Office if you believe that your information has been mishandled by us. The Information Commissioner’s Office can be contacted as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane
Tel: 0303 123 1113


We encourage your feedback to help us continually improve our products and services. In the unlikely event that you are unhappy with the products or services you have received in respect of the handling a claim or anything else to do with your policy and need to make a complaint; you can do so by emailing us your concerns at complaints@missionunderwriters.co.uk.

Alternatively, you can contact us by telephone on the following number: +44 (0) 1206 258 126, or by post at our registered address:

Mission UK Underwriters Ltd
One Fleet Place

We aim to resolve your concerns on an informal basis within three business days. However, if we are unable to do so we will carry out a full investigation and provide a Final Response within 8 weeks of the date that we receive your complaint.

The Final Response will provide you with information about the Financial Ombudsman Service should you remain dissatisfied. The Financial Ombudsmen Service is an independent dispute resolution body, that handles complaints between consumers and financial services businesses on an impartial basis. The FOS will only be able to consider your complaint, if you refer it to them within 6 months of the date of our Final Response letter.

The FOS’s contact details are included below:

Email address: complaint.info@financial-ombudsman.org.uk

Telephone numbers: 0800 023 4567

0300 123 9123


Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square


E14 9SR

If you have any complaints about how we process your data, please refer to our Data Protection Section for more information on your rights and our contact details, which can be found here.


What are cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work, improve their efficiency, and provide certain information to website owners. At Mission Underwriters, we use cookies to understand visitors' browsing habits on our Website and improve the user experience.

To learn more about what cookies are and how they work, click on What are cookies (opens in a new window; please note that we can't be responsible for the content of external websites).

Choosing to avoid enabling cookies on your computer will result in a less optimal experience when using our Website. Cookies play a crucial role in identifying and resolving errors and determining relevant products to display while you browse. Although most web browsers have cookies enabled by default, you can refer to the "Managing cookies" section for assistance in enabling them if necessary.

We collaborate with third parties who may also utilise cookies for remarketing purposes. In simpler terms, these cookies enable us to show you different products and services based on your perceived interests. Please note that we cannot be held responsible for the content of external websites.

How Mission Underwriters uses cookies

We use cookies, which are small text files, to enhance your experience on our website and to provide personalised content.

How to manage your cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. It is important to note that this action may lead to the partial or complete loss of functionality for certain features on our Website.

Disabling cookies

Please be aware that removing or blocking cookies may impact the user experience, potentially causing certain parts of this Website to be partially inaccessible. Some cookies assist us in identifying and resolving errors, as well as displaying relevant content. Most browsers enable cookies, but if you would like to switch them off, see the 'How to manage your cookies' section.

Sharing content on social media platforms

If you share Mission Underwriters www.missionunderwriters.co.uk content on social media platforms such LinkedIn, Twitter and Facebook, you may receive cookies from these platforms. We do not have control over the configuration of these cookies; therefore, we recommend referring to the respective third-party websites for detailed instructions on managing them.