Mission Privacy Notice

Disclaimers Policy and Procedure for Mission Underwriters and Appointed Representative (AR) websites

TERMS AND CONDITIONS

Introduction

Welcome to the missionunderwriters.co.uk website terms and conditions for use.

The following terms, referred to as "Website Standard Terms and Conditions”, outlined on this webpage, govern the utilisation of this Website, including all of its pages (collectively referred to as "Website" below). By using this Website, you explicitly acknowledge and accept all the terms and conditions stated herein in their entirety. Should you object to these Website Standard Terms and Conditions, refrain from using this Website. These Terms apply with full force and effect to your usage of this Website.

Use of this site 

While we will make reasonable efforts to ensure the availability of our site and its content, we cannot guarantee uninterrupted, reliable, or error-free access to this site.

It is strictly prohibited to access, use, exploit, extract, screen scrape, publish, distribute, or reproduce any part of the Website without authorisation. The use of bots or other electronic automatons to interact with the Website is also prohibited.

If unauthorised use or interference with access to this Website, misappropriation, misuse, or infringement of our content, Website functionality, appearance, or interference with the identity of our Websites is discovered, we may take legal action to protect our intellectual property rights and the goodwill associated with our trade names and trademarks.

At our sole discretion, we reserve the right to deny users access to our site or any portion of it without notice and refuse service to any user found to be violating these Terms and Conditions.

You are explicitly and strongly prohibited from engaging in any of the following activities (this is not an exhaustive list):

1. Distributing any content from the Website through any media platform.
2. Commercialising, sublicensing, or engaging in any other form of profit-making using the Website's content.
3. Publicly displaying or performing any content found on the Website.
4. Acting in violation of applicable laws and regulations while using the Website, or engaging in activities that could harm the Website, individuals, or businesses.
5. Conducting data mining, data harvesting, data extraction, or any similar activities related to the Website or while using the Website.

Exclusion of Liability

The information provided on this Website is for general informational purposes only. While we strive to ensure the accuracy and completeness of the information, we make no representations or warranties of any kind, express or implied, about the accuracy, reliability, suitability, or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose.

Therefore, we expressly exclude any liability for errors or omissions in the information provided on this Website. It is the users' responsibility to verify the information's accuracy and relevance before relying on it. Any reliance you place on such information is strictly at your own risk.

We shall not be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website.

Through this Website, you may be able to link to other websites that are not under our control. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the Website up and running smoothly. However, we take no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control.

No damage arising from use

To the maximum extent permitted by law, Mission Underwriters UK & Europe referred to as “Mission Underwriters” throughout this policy, and its directors, employees, or agents shall not be held liable for any damages arising from or connected to the use of this Website, the information contained therein, or the unavailability of the Website or its content. This limitation of liability is comprehensive and encompasses all types of damages, including but not limited to compensatory, direct, indirect, or consequential damages, loss of data, income, or profit, loss or damage to property, and claims from third parties. However, this limitation shall not exclude or restrict liability in cases of death or personal injury resulting from the negligence of Mission Underwriters, its directors, employees, or agents or in cases of our own fraud or fraudulent misrepresentation.

Intellectual Property

Mission Underwriters and the cheetah logo are the copyright of their respective owners. Logos and get-ups are owned by Mission Underwriters. All other marks, product names, company names, or logos cited herein are the property of or used under licence by Mission Underwriters.

Mission Underwriters does not grant permission to use any marks, get-ups, product names, company names, logos, or titles. Utilising them without permission may infringe upon the rights of the owner.

The copyright for the design, text, graphics, and other materials on the site, as well as their arrangement, belongs to Mission Underwriters or is included with permission from the respective owner. You are permitted to browse this site and electronically copy and print portions of it solely for your personal use. However, any other use of the materials on this site, such as reproduction for purposes other than those mentioned above or alteration, modification, distribution, or republication, is strictly prohibited without prior written permission from Mission Underwriters.

In relation to the intellectual property and material present on this Website, Mission Underwriters hold all rights, which are fully reserved, as per these Terms. Subject to the limitations specified in these Terms, you are granted a restricted license solely for the purpose of viewing the material available on this Website.

Changes to our Website

Periodically, we may make updates and modifications to our Website. Mission Underwriters retains the right to modify the contents of this Website, including these Terms and Conditions, at any time without prior notice. Any revisions to these Terms and Conditions will be posted on this Website. By continuing to use this site after any such changes, you indicate your acceptance and agreement to be bound by the updated Terms and Conditions.

Third party websites

We hold no responsibility for the websites we link to. Our Website may include links to external websites and third-party resources. These links are provided solely for informational purposes, and we do not endorse or approve of the linked websites or the information you may gather from them.

We do not have control over the content of those sites or resources.

COMPLAINTS

We encourage your feedback to help us continually improve our products and services. In the unlikely event that you are unhappy with the products or services you have received in respect of the handling a claim or anything else to do with your policy and need to make a complaint; you can do so by emailing us your concerns at complaints@missionunderwriters.co.uk.

Alternatively, you can contact us by telephone on the following number: +44 (0)808 109 8078, or by post at our registered address:

Mission UK Underwriters Ltd
One Fleet Place
London
EC4M 7WS

We aim to resolve your concerns on an informal basis within three business days. However, if we are unable to do so we will carry out a full investigation and provide a Final Response within 8 weeks of the date that we receive your complaint.

The Final Response will provide you with information about the Financial Ombudsman Service should you remain dissatisfied. The Financial Ombudsmen Service is an independent dispute resolution body, that handles complaints between consumers and financial services businesses on an impartial basis. The FOS will only be able to consider your complaint, if you refer it to them within 6 months of the date of our Final Response letter.

The FOS’s contact details are included below:

Email address: complaint.info@financial-ombudsman.org.uk

Telephone numbers: 0800 023 4567

0300 123 9123

Address:

Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square

London

E14 9SR

If you have any complaints about how we process your data, please refer to our Data Protection Section for more information on your rights and our contact details, which can be found here.